Weight Loss Services

Questions for your Clinician? 

We are available for any issues that arise during your treatment. Please allow 72 hours to receive a response. The best way to reach your provider is via the patient portal. Phone calls and text messages are relayed through our office staff and can result in a delayed response. If your provider is not immediately available, you may have your question answered by a covering clinician or the medical director. If you have not heard a response in 3 days, please reach out again. We will honor any cancellation or change to your order on the day the message was sent.

To discuss any questions or concerns about your treatment, we recommend scheduling a monthly no-charge phone follow-up visit. You can schedule at this link.

Once the scheduling link is open, select the following service:

• “Weight Loss Check In – Telehealth” for a phone call.
• “Weight Loss Check In Bend clinic” for an in-person visit at Bend clinic. 

Medication Delivery

Please contact orders@theflowwellness.com for any of the following concerns:

• If you have not received a tracking number or your order has not been delivered 7 days after receiving an e-mailed receipt.
• If there are delays that result in your next dose of medication being late.
• Your shipping address changes.

We place orders within 2 business days of payment. We do our best to send you tracking numbers on orders from the pharmacy. However due to overnight shipping, the package often has already arrived when we see the tracking number being reported.

Compounded Pharmacies That We Use

We are committed to finding the safest, most effective compounded GLP-1 medications. Some of our team members and family members are taking these same medications. We would not prescribe any formulations if there were significant concerns for safety. 

Compounding pharmacies frequently change pricing and/or have delays in shipping.  In order to continue to offer excellent value to our patients, we may switch pharmacies without advanced notice based on medication availability or pharmacy turn-around time. If you have a strong preference for a particular pharmacy, we will do our best to accommodate that request though additional charges may apply.

Our Role in your Overall Health and Ensuring Appropriate Care

We strongly encourage annual visits with your primary care provider (PCP) for routine health check-in and screenings as recommended. Please inform your PCP that you are taking weight loss medication.

For those with pre-diabetes, diabetes, autoimmune disease, thyroid disease, or high cholesterol, monitoring labs is important since weight loss can affect the doses of medications as well as metabolic functions.

Patients with high blood pressure and/or diabetes should have their kidney function and blood pressure checked every 3 months to monitor for any changes until taking a stable dose of weight loss medication. Six month lab and blood pressure checks are recommended once no longer increasing weight loss medication.

Weight loss medication has been shown to reduce risk of stroke, heart attack, kidney disease, and diabetes. In very rare cases, however, the medications can adversely affect kidney function even if not dehydrated. Ensure you are staying well hydrated with plenty of fluids while taking these medications. A goal is to have your urine be the color of lemonade or lighter. If you have any concerns about potential side effects, please reach out to your Flow Wellness clinician via the portal or go to the ER or Urgent Care if sudden or new symptoms arise.

Need to Take a Break or Stop?

Should you wish to stop our services, we are still available to discuss effective strategies to stop taking weight loss medication. While these medications are not addictive, any sudden change to a body’s hormones can be difficult.  We suggest tapering off the medication to facilitate your body’s adjustment process. We can discuss an individualized plan with you. See this post for more information. Should you wish to restart your medication at a later date, you can resume without having to start at the lowest dose again in most cases.

Referrals

We value your referrals and continue to offer a $20 referral credit for a new patient.  This can be applied once per each order. The new patient receives the same $20 credit as well. Please have the new patient mention your name at the time of their visit to receive the credit. Referrals are only credited once the new person has had a visit with one of our clinicians. You can receive one referral credit per order. We serve patients in Washington and Oregon.